Effective date: [MONTH DAY, 2026]
This policy applies to orders placed directly through HealinGifts™ Herbs and Healing. Marketplace orders may follow the rules shown on the marketplace where the order was placed.
Order processing
Most in-stock orders are prepared within [1 to 5 days]. Processing time is the time needed to prepare an order. Carrier transit time begins after carrier acceptance and is separate from processing time.
Orders placed after the daily cutoff, on weekends, or on holidays may begin processing the next business day.
Preorders, backorders, and special orders
Only items clearly marked preorder, backorder, or special order should be sold with an extended estimate. These items may require approximately 2-4 weeks before shipment.
If we cannot ship by the promised time, we will contact you with a revised date and the option to agree to the delay or cancel the affected item for a prompt refund. If we determine that we cannot fulfill the item, we will cancel and refund it.
Shipping rates and carriers
Shipping options are based on destination, package weight, size, product restrictions, and available carrier services. Orders may ship through UPS, FedEx, USPS, DHL, or another service displayed or approved for the order.
A 10% domestic handling fee applies and must be disclosed before payment.
Free-shipping offers
Eligible domestic orders of $75 or more may qualify for free standard shipping when an active promotion states this benefit.
Bulk-herb, overweight, oversized, special-order, international, and other excluded items may not qualify.
Discounts can reduce the eligible merchandise subtotal. Shipping, handling, and taxes are excluded from a merchandise discount unless the promotion states otherwise.
Tracking and delivery
Tracking information is sent after an order is packed and a label is created. Carrier systems may take time to show the first scan.
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot promise an address change after fulfillment begins.
If a package is returned because of an incomplete or incorrect customer-provided address, refused delivery, or an unclaimed shipment, additional shipping charges may apply before reshipment. Any refund will follow this policy and applicable law.
Delayed or missing packages
Carrier delays can occur because of weather, volume, service disruptions, customs, or address issues. HealinGifts™ cannot control every carrier event, but we remain available to help investigate.
If tracking is stalled or a package appears missing, contact us with the order number. We may ask you to confirm the address, check the delivery location, contact the carrier, wait through the carrier's required investigation period, or complete claim documents.
Do not publish language stating that HealinGifts™ has no responsibility under every circumstance after carrier acceptance. Customer remedies can depend on the facts, the carrier investigation, purchased coverage, payment rules, the store's obligations, and applicable law.
Damaged packages or products
Report visible damage, leakage, breakage, missing contents, or an incorrect item within 7 CALENDAR DAYS of delivery.
Email support@healingifts.com with:
• Your name and order number
• A description of the issue
• Photos of the shipping box, shipping label, packing materials, and affected items
• The quantity affected
Keep the products and all original packaging until we complete the review. We may need the materials for a carrier claim. Do not discard or return items until we provide instructions.
When HealinGifts™ made an error or a covered item arrived damaged, we will review an appropriate replacement, refund, store credit, or other remedy based on the circumstances and applicable law.
Optional carrier coverage
Carrier liability and insurance limits vary by service. If optional shipping protection or added insurance is offered, its terms and price should appear before checkout. Purchasing coverage does not eliminate rights or responsibilities that otherwise apply by law.
Return eligibility
Contact us before returning any item. Approved returns receive return instructions or a return authorization.
Unopened, unused, non-food merchandise in new and resalable condition may be eligible for return when:
• You contact us within 7 days of delivery ; and
• We receive the approved return within 30 days of delivery purchase date
For health, hygiene, and product-integrity reasons, the following are final sale unless damaged, defective, incorrect, or return is required by law:
• Herbs, teas, foods, supplements, and other ingestible products
• Opened products or products with a broken safety seal
• Used personal-care, cosmetic, bath, or topical products
• Items that cannot be resold safely
Return shipping and restocking fee
For an approved return that is not caused by a HealinGifts™ error, the customer is responsible for return shipping. Use a trackable service and package the item carefully.
An approved non-defective return may be subject to a 15% restocking and bookkeeping fee . Original shipping and handling charges are nonrefundable unless we made an error or applicable law requires otherwise.
Items damaged during return shipping because of inadequate packaging may receive a reduced or denied refund, subject to applicable law.
Refund timing
After an approved return arrives, we inspect it and email the result. Approved refunds are sent to the original payment method within 1-5 business days. Your bank or card issuer may require additional time to post the credit.
Exchanges
Contact support before sending an exchange. Product availability is not guaranteed. The customer pays return and replacement shipping when the exchange is not caused by our error.
Cancellations and order changes
Contact us immediately if you need to change or cancel an order. We cannot guarantee a change after fulfillment begins.
An approved customer-requested cancellation made before shipment may be subject to a 3% payment-processing cancellation fee when clearly disclosed before purchase.
This fee does not apply when HealinGifts™ cancels an unavailable item, cannot meet a promised shipping time and the customer chooses a refund, or applicable law requires a full refund.
If you selected the wrong item and the order has not shipped, contact us before placing a replacement order. We will tell you whether the original order can be edited.
Local pickup
Eligible customers may select local pickup at 11601 Menaul Blvd NE, Albuquerque, NM 87112. Wait for a Ready for Pickup notice before traveling to the store. See the Local Pickup page for details.
International orders
International availability, restricted products, duties, taxes, brokerage, handling fees, and return limits appear on the International Orders page. Publish that page only while international ordering is active.
Contact us
HealinGifts™ Herbs and Healing
11601 Menaul Blvd NE
Albuquerque, NM 87112
• Phone or text: (505) 317-7191
• Email: support@healingifts.com