Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at healingifts@gmail.com. Please note that returns will need to be sent to the following address: [9200 Montgomery Blvd NE STE A, Albuquerque, NM 87111]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Subject to 15%  restocking fee. Please be accurate with your input such as address and items. You will be notifed immediately if item cannot be shipped due to inventory .

CANCELLATIONS: If you cancel your order before it ships, a 3% restocking fee will be deducted from the total amount paid if you decide to cancel it for any reason. Credit card processors do not refund the credit card payment processing fees they charge companies like ours when a customer places an order if the customer decides to cancel for any reason. The restocking fee is to cover these fees. Please be sure you are ordering the correct product, if you by any chance order something that's not the correct item and your order have not shipped, email us and we will make the changes to your order DO NOT PLACE ANOTHER ORDER WITH THE CORRECT ITEMS.


RETURNS: You may exchange or return your unused skin that has NOT been removed from the backing paper within 10 days of receipt, if you are returning the product for a refund, the refund will be issued minus the shipping charge (Shipping paid by you), this includes a $3.40 deduction for the Free First Class shipping service if your initial order qualified for FREE shipping, and your return falls under the $20.00 total, $3.40 will be deducted from your refund plus a 3% restocking fee. We welcome exchanges within 10 days of receipt. If there is an issue with your order when you receive it and it was at fault of (Healingifts) we will work with you to fix this, you may be asked to provide photographic proof for refunds or exchanges. We do not REFUND for damage of package if you like to add insurance to your order to cover this please select USPS Priority or Express shipping at checkout and your shipment will be insured for up to $100 USD. In the case of an exchange or return due to a mistake on your part, you will be responsible for the postage fee to send the exchange item back to us and for the shipping fee of USPS Priority $6.45 or First Class (NO TRACKING NO INSURANCE) $2.50 to ship the new item to you.

You can always contact us for any return question at healingifts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at healingifts@gmail.com.